Understanding incidents

An incident is a moment ARGUS flags because the activity on your cameras looks risky and worth your attention. Instead of asking you to watch hours of live video, ARGUS watches it for you and surfaces only the moments that matter.

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How ARGUS detects an incident

ARGUS analyzes your live camera feeds around the clock and continuously scores what it sees for how risky it looks. When it becomes confident that something is a genuine concern, it creates an incident. A few things shape that decision:

• Confidence, not a single frame. ARGUS looks for activity that holds up across several moments rather than a single split-second blip. A brief glitch, a flicker, or someone walking quickly past a camera won’t become an incident on its own.
• Your operating hours provide context. ARGUS decides an incident is real based on what it sees in the video. Separately, activity that happens overnight or outside your normal operating hours may be given extra attention.
• Most activity is normal. The vast majority of what happens in a store is routine and never needs your attention, so it never becomes an incident.

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What an incident looks like in your dashboard

New incidents appear in the Incidents view of your dashboard. Each incident shows you the essentials at a glance:

• A risk score from 0 to 100 that tells you how seriously to take it.
• Where it happened — the camera that captured it.
• When it happened — the time of the activity.
• A short summary of what ARGUS saw.
• A short clip or snapshot of what triggered the incident, so you have the visual context you need when reviewing.

Click an incident to expand it and review the details, then decide what to do with it. Higher-risk incidents are also sent to you as alerts so you don’t have to be watching the dashboard to know about them.

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Next steps