Reviewing an incident
1
Open the Incidents view
New incidents appear in the Incidents view of your dashboard, newest
first. Each row shows the risk score, the camera, and the time.
2
Click to expand
Select an incident to expand it and review the details — what ARGUS saw, where,
and when. Higher-risk incidents are worth reviewing first.
3
Decide what to do
Choose one of the three actions below. Your decision is saved and recorded.
The three actions
Confirm
Mark the incident as a real threat. Use this when you’ve reviewed it and
it’s a genuine concern.
Mark False Positive
Dismiss the incident as not a real threat. You’ll be asked for a quick
reason so your record stays accurate.
Escalate
Flag the incident for further review when it needs another set of eyes or
follow-up beyond a simple confirm or dismiss.
Everything is logged
Every status change you make — confirm, mark false positive, or escalate — is recorded in an audit trail. That gives you and your team a reliable history of who reviewed what and what was decided, so nothing slips through the cracks.Your feedback also helps you keep an accurate, trustworthy record of what’s
happening in your store over time. The more consistently incidents are reviewed,
the clearer that picture becomes.
Next steps
Risk scores explained
Understand the 0–100 score that helps you prioritize what to review.
Alerts & notifications
Get notified by SMS and email the moment a high-risk incident is detected.