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Quick answers to the questions customers ask most. If you don’t see what you need here, contact support and we’ll help.
ARGUS turns the security cameras you already have into an always-on, AI-powered watch over your store. It analyzes your live video around the clock, flags risky activity the moment it happens, and alerts the right people by SMS and email — so you don’t have to watch the dashboard or comb through hours of footage. For the full picture, see How ARGUS works.
No. ARGUS works with the cameras you already have — most modern IP cameras and network video recorders (NVRs). A small ARGUS agent runs on an always-on computer in your store, sees your camera feeds on the local network, and streams them to ARGUS for analysis. There’s no new hardware to buy. See Add a camera and Supported hardware.
ARGUS alerts you about high-risk incidents — those scoring 70 or above on its 0–100 risk scale. These are the incidents most likely to be a real threat. When one is detected, ARGUS notifies your chosen recipients by SMS and email. Medium and low incidents still appear in your dashboard for review, but they don’t send alerts. See Risk scores explained and Alerts & notifications.
Every incident gets a risk score from 0 to 100, grouped into three levels: High (70+), Medium (40–69), and Low (under 40). The score blends several signals ARGUS observes in the video — such as how a person interacts with merchandise and bags, how long they linger, and whether items change or disappear. You don’t need to tune any of this; ARGUS scores every incident for you. Separately, activity that occurs overnight may be given extra attention. Details are on Risk scores explained.
You’re always the final call. When you review an incident you can Mark False Positive (with a quick reason) to dismiss it, Confirm it as a real threat, or Escalate it for further review. Every decision is saved to an audit trail, so your record stays accurate over time. See the Incident workflow.
ARGUS is not a video recorder and does not replace your DVR or NVR — your existing camera system keeps your recordings. ARGUS analyzes your live video to spot incidents as they happen, and keeps only short clips of the incidents it flags so you have context when you review them, not your full recordings. Anything ARGUS does keep is encrypted and processed only to provide your loss-prevention and analytics features.
Email us at support@useargus.co — we typically reply within 24 hours. Including your store name, the camera, and roughly when something happened helps us help you faster. See Contact support for what to include and how to reach us.