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Alerts let the right people know the moment something needs attention, without anyone having to watch the dashboard. ARGUS sends alerts over two channels: SMS (text message) and email.

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Which incidents trigger an alert

ARGUS alerts you about high-risk incidents — those scoring 70 or above. These are the incidents most likely to be a real threat. Medium and low incidents still appear in your Incidents view for review, but they don’t send alerts. To learn how scoring works, see Risk scores explained. Each alert tells you what you need to know at a glance: the risk score, the camera where it happened, a short summary, and a link to open the incident and review it.

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Setting up alerts

You first choose where alerts go during onboarding, on the “Where should alerts go?” step. After that, you can add or change recipients any time from Settings.
Email alerts are well suited to a shared inbox or a distribution list, so a whole team can see them.
  1. Open your dashboard and go to Settings.
  2. Find the Notifications section.
  3. Make sure Email Alerts is turned on.
  4. Enter the email address (or addresses) that should receive alerts under Email Recipients, and save.
Every recipient on the list is emailed when a high-risk incident is detected.
SMS alerts are best for reaching an on-shift manager directly when something urgent happens.
  1. Open your dashboard and go to Settings.
  2. Open the SMS Alert Recipients manager.
  3. Add a phone number and an optional label (for example, “Store manager”) and select Add.
  4. Use the On/Off toggle to pause a number without deleting it, or Remove to delete it entirely.
Every enabled number is texted on each high-risk incident.
Depending on your plan, SMS alerts may need to be enabled for your account. If you don’t see SMS as an option, contact support or your account team.

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Managing recipients over time

You’re always in control of who gets alerted:
  • Add recipients as your team changes.
  • Pause a recipient with the On/Off toggle when someone is away, then turn them back on later.
  • Remove a recipient who should no longer receive alerts.
Add more than one recipient per channel so an alert is never missed if one person is unavailable.

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Next steps

Incident workflow

Once an alert arrives, review and act on the incident.

Settings

Manage notifications, business hours, and the rest of your preferences.