> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useargus.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Risk scores explained

> How ARGUS scores activity and what the levels mean.

Every incident ARGUS creates gets a **risk score from 0 to 100**. The score is a
quick read on how seriously to take an incident: the higher the number, the more
likely it is that something genuinely needs your attention.

The score blends several signals ARGUS observes in the video — things like how a
person interacts with merchandise and bags, how long they linger, and whether
items change or disappear. You don't need to tune any of this; ARGUS calculates
the score for you on every incident.

## Risk levels

To make scores easy to act on, ARGUS groups them into three levels. These are the
same levels you'll see in your dashboard and in the in-app help.

<CardGroup cols={3}>
  <Card title="High — 70 to 100" icon="circle-exclamation">
    Immediate attention needed. These are the incidents most likely to be a real
    threat, and they're the ones that trigger alerts.
  </Card>

  <Card title="Medium — 40 to 69" icon="circle-half-stroke">
    Worth a look. Review these when you have a moment to confirm whether anything
    happened.
  </Card>

  <Card title="Low — under 40" icon="circle-info">
    Informational. ARGUS noticed something but it's unlikely to be a concern.
  </Card>
</CardGroup>

| Level  | Score range | What it means              |
| ------ | ----------- | -------------------------- |
| High   | 70–100      | Immediate attention needed |
| Medium | 40–69       | Review when possible       |
| Low    | Under 40    | Informational              |

## Why high-risk incidents matter most

**High-risk incidents (70 and above) are the ones ARGUS alerts you about.** When
an incident reaches this level, ARGUS notifies your chosen recipients by SMS and
email so the right people know right away — even if no one is watching the
dashboard. Medium and low incidents stay in your dashboard for review but don't
send alerts by default.

<Tip>
  The risk score reflects what's happening in the video. Separately, activity that
  occurs overnight or outside normal operating hours may be given extra attention —
  so an after-hours incident is more likely to land in the high range. You can set
  your business hours in [Settings](/dashboard/settings) so the system knows when
  your store is normally open.
</Tip>

## Next steps

<CardGroup cols={2}>
  <Card title="Incident workflow" icon="list-check" href="/incidents/incident-workflow">
    Review, confirm, and dismiss incidents from your dashboard.
  </Card>

  <Card title="Alerts & notifications" icon="bell" href="/incidents/alerts-notifications">
    Choose who gets alerted when a high-risk incident is detected.
  </Card>
</CardGroup>