> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useargus.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident workflow

> Review, confirm, and dismiss incidents.

When ARGUS flags an incident, the next step is yours. ARGUS surfaces what matters;
you make the final call on every incident. This page walks through that review
loop.

## Reviewing an incident

<Steps>
  <Step title="Open the Incidents view">
    New incidents appear in the **Incidents** view of your dashboard, newest
    first. Each row shows the risk score, the camera, and the time.
  </Step>

  <Step title="Click to expand">
    Select an incident to expand it and review the details — what ARGUS saw, where,
    and when. Higher-risk incidents are worth reviewing first.
  </Step>

  <Step title="Decide what to do">
    Choose one of the three actions below. Your decision is saved and recorded.
  </Step>
</Steps>

## The three actions

<CardGroup cols={3}>
  <Card title="Confirm" icon="circle-check">
    Mark the incident as a **real threat**. Use this when you've reviewed it and
    it's a genuine concern.
  </Card>

  <Card title="Mark False Positive" icon="circle-xmark">
    Dismiss the incident as **not a real threat**. You'll be asked for a quick
    reason so your record stays accurate.
  </Card>

  <Card title="Escalate" icon="arrow-up-right-dots">
    Flag the incident for **further review** when it needs another set of eyes or
    follow-up beyond a simple confirm or dismiss.
  </Card>
</CardGroup>

## Everything is logged

Every status change you make — confirm, mark false positive, or escalate — is
recorded in an **audit trail**. That gives you and your team a reliable history of
who reviewed what and what was decided, so nothing slips through the cracks.

<Note>
  Your feedback also helps you keep an accurate, trustworthy record of what's
  happening in your store over time. The more consistently incidents are reviewed,
  the clearer that picture becomes.
</Note>

## Next steps

<CardGroup cols={2}>
  <Card title="Risk scores explained" icon="gauge" href="/incidents/risk-scores">
    Understand the 0–100 score that helps you prioritize what to review.
  </Card>

  <Card title="Alerts & notifications" icon="bell" href="/incidents/alerts-notifications">
    Get notified by SMS and email the moment a high-risk incident is detected.
  </Card>
</CardGroup>
