> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useargus.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to get help from the ARGUS team.

Need a hand? The ARGUS team is here to help.

<Card title="Email support" icon="envelope" href="mailto:support@useargus.co">
  **[support@useargus.co](mailto:support@useargus.co)** — we typically reply within 24 hours.
</Card>

## What to include

So we can help you as quickly as possible, include a few details in your message:

* **Your store name** — so we can find your account.
* **The camera** involved, if your question is about a specific feed.
* **Roughly when it happened** — the date and time of the incident or issue.
* **What you saw** — a short description, and a screenshot if it's a dashboard
  question.

The more context you can give us up front, the faster we can get you an answer.

## Before you reach out

Many questions have a quick answer in these docs:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Common questions about alerts, cameras, footage, and more.
  </Card>

  <Card title="Camera troubleshooting" icon="wrench" href="/cameras/troubleshooting">
    A camera not showing up or going offline? Start here.
  </Card>

  <Card title="Understanding incidents" icon="shield-halved" href="/incidents/understanding-incidents">
    What ARGUS flags and how to review it.
  </Card>

  <Card title="Glossary" icon="book" href="/help/glossary">
    Plain-English definitions of the terms you'll see.
  </Card>
</CardGroup>

## Your dashboard

You can manage your cameras, incidents, alert recipients, and settings any time at
[dashboard.useargus.co](https://dashboard.useargus.co).

<Note>
  You can also check the live status of the ARGUS service at
  [status.useargus.co](https://status.useargus.co).
</Note>